⏱️ Chapters
00:00 Intro — the foundation: knowledge fuels everything
00:45 Documents & repositories — connecting Notion, SharePoint, Confluence, Drive (no file migration)
02:30 Memories — importing Slack channels, manual memories & the "Improve" button
05:00 Instructions — the "when": the agent's five jobs
07:15 Anatomy of a good agent prompt — objective, priority, hard rules, finish line
09:30 Version control — tracking prompt changes over time
10:00 Response format — bullet structure, markdown in Slack & auto-tagging users
12:30 Skills overview — shared skills vs. building your own
14:00 Skill 1: Q&A — referencing a specific repository
16:00 Skill 2: Customer redline review — routing, DPA sub-tasks, reviewer fallbacks,
playbooks
19:30 Skill 3: Order form blueprint — self-serve for AEs with conditional logic & guardrails
22:30 Connectors — the "where": read/write permissions & approvals
24:30 Wordsmith Tasks — managing tasks and matters natively
25:15 Intake — where the process starts (Slack, email, Teams, API)
26:00 Connecting to Slack + Autopilot
27:30 Copilot — approval channels & reviewing answers before they go out
30:00 Slack channel toggles — require mention, intro messages, footers
32:00 Routing between multiple agents in one channel
33:30 Private / DM querying for confidential topics
35:00 End-to-end demo — order form, redlined T&Cs, and a status update
39:00 Wrap-up
